Receptionist

Mō tēnei tūranga mahi | About this role

Job Title: Inpatient Receptionist

Requisition: WAI27617

Where you’ll be working: 183 Pembroke Street, Waikato Hospital, Hamilton

The details: Fixed Term Part time – 32 hours per week - Monday to Thursday 7:30am - 2pm, and Fridays 7:30am till 3:30pm

This position is responsible for offering reception and administrative responsibilities to the team in a very busy environment. The successful applicant must be methodical in approach, highly organised, flexible, and have a desire to be a supportive team member and have excellent customer service skills.

Te whiwhinga mahi | The Opportunity

As a Receptionist, you will be the first point of contact for the ward. Receptionist’s duties include offering administrative responsibilities, welcome and greet patient and visitors who visit the ward. Coordinate front-desk activities, including distributing correspondence.

Key responsibilities of the role:

• Maintain high standards of customer focus at all times.
• Accurate verification, checking and recording of client/patient information/virtual boarding.
• Completes receptionist responsibilities for waitlists, reminders, admissions, referrals, appointments and discharges
• Accurate establishment and filing of clinical records.
• Entering information into databases accurately and real time, and in accordance with relevant patient information systems guidelines.

Click here to view the position description.

(Please note position descriptions can only be viewed on the Te Whatu Ora - Waikato website.)

Ko o tatou painga | Our Benefits

• Reception role is the combining connection across the whole organisation.
• The receptionist role requires flexibility and an ability to adapt to new situations.
• Receptionist are critical to internal and external parties enjoying a positive experience.
• Receptionist creates a welcoming atmosphere and a positive first impression for all patients and visitors.

Mōu | About you

Skills and experience you’ll need to be considered for the role:

• Excellent communication skills
• Strong customer service focus
• Ability to work autonomously and within a team environment
• Office skills, previous clerical and hospital experience
• Excellent time management and organisational skills

Mō tātou Ratonga | About our Service

The introductory role in a hospital's front desk operations, Inpatient Receptionists are responsible for greeting, admitting, discharging, transfer of patient staying within the ward and managing patient records. They ensure the smooth running of the reception area and provide essential support to healthcare staff.

What does Te Whatu Ora, Waikato offer you?

Located in the heart of the mighty Waikato, Te Whatu Ora Waikato operates over a number of sites, Hamilton City our main campus and smaller community-based hospitals across our region. Hamilton City has easy access to beaches and mountains, so if your interests range from a host of water sports, mountain biking to vineyard lunches, the area has something for you right on your doorstep. To discover more about our stunning area, please click here.

• As part of our TWO family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities alongside your TWO benefits of generous annual leave entitlement and access to TWO staff discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our Te Whatu Ora family improves positive outcomes for the people and communities we serve.

Me pēhea te tuku tono | How to apply

Please apply online as applications are unable to be accepted via email. If you have any questions about the role please contact the Recruitment Team – Shivani.kulkarni@waikatodhb.health.nz

Closing date: 19 May 2024

Nau mai haere mai - Come join the team!