Ranger (Visitor Centre) (Fixed Term, 0.75FTE)

Mō tēnei tūranga mahi | About this role

• Come work on Rakiura / Stewart Island- the best kept secret in Aotearoa with spectacular scenery and kiwi on your doorstep!
• The salary range for this position is $55,684 to $66,578 pro rata.
• 12-month fixed-term contract with varying hours of work throughout the year, equivalent to 0.75 Full-Time Equivalent.

Toitū te marae a Tāne-Mahuta, toitū te marae a Tangaroa, toitū te tangata 

If the land is well and the sea is well, the people will thrive 

Department of Conservation Te Papa Atawhai (DOC) serves to protect and sustain nature across Aotearoa. We put nature and people at the heart of our mahi, guided by te reo Māori, te ao Māori and Te Tiriti o Waitangi.

He angitūtanga | About the role

The front counter Visitor Centre position is one of the most public roles within the Department and is pivotal to our overall success. As the departmental host, you are responsible for ensuring that every person who walks through the door gets the best possible service, whether they're looking for information (or kiwi's), checking out the displays, purchasing tramping equipment or just escaping the rain. You will need to be friendly, knowledgeable, organised, quick thinking and excel at customer service.

The role varies from day to day and can include:

• Providing visitors with up-to-date information about recreational opportunities and conservation projects, both locally and nationwide
• Providing visitors with tramping information, weather conditions, track conditions, and safety recommendations
• Understanding and using the USED Great Walk Booking system
• Selling quality, conservation-related merchandise, and outdoor safety equipment
• Answering phone calls relating to hunting, tramping and a myriad of other enquiries
• Managing radio calls from field staff and ensuring health and safety procedures are followed to keep field staff safe
• Ensuring the visitor centre always looks tidy and presentable, shelves are fully stocked, and facilities are clean
• Being one of the key users of our hunting permit database
• Consistently ensuring high standards of service are delivered and visitor centre systems, processes and operating procedures are followed.
• helping to train and support temporary Visitor Centre rangers.

Your hours of work will vary throughout the year to cover seasonal peaks and will include work on statutory holidays and weekends. Your rostered hours are usually split as follows: 40 hours per week – 4 months of Summer, 30 hours per week – 4 months of Autumn and Spring, 20 hours per week – 4 months of Winter, the exact dates and hours will be determined on a roster basis and will be discussed on appointment.

Ngā pūkenga me ngā wheako | Skills and experience

The ideal applicant will have the following:

• The ability to maintain high standards while working under pressure and/or performing repetitive tasks
• Problem solving abilities, initiative, and a positive ‘can-do' attitude
• Enjoy interacting with the public
• Understanding of recreation and tourism opportunities throughout New Zealand and knowledge of conservation or recreational activities available on Rakiura / Stewart Island and the wider Southern South Island Region
• A strong health and safety focus
• Experience/ demonstrated competence in customer service, computer skills, sales, and retail.
• Experience managing/navigating databases.
• The ability to convey visitor safety information clearly, concisely and in a positive manner.
• Enthusiasm for and an active interest in outdoor pursuits and conservation.

Even if you don't tick all the boxes but believe your skills and experience closely align, then we still encourage you to submit an application.

Mō te tīma | About the team

The Rakiura team is a collegial friendly team, engaged with the community and they are looking for a team player who will “pitch in” to get a job done with the ability to work under pressure and keep smiling no matter what!

For further information about living on the Island please check the attached information sheet or visit http://www.stewartisland.co.nz.   

Private accommodation is limited, if required we have staff accommodation available in a shared house.

Ngā āhuatanga kei a mātou | What's in it for you?

The Department of Conservation /Te Papa Atawhai places importance on developing a culture where everyone can participate, thrive, and grow.  We're working towards being an organisation that is diverse, equitable and inclusive by default.  If you require any accommodations or adjustments throughout the recruitment process, please do let us know.

You can learn more about what we offer here.

Tono ināianei | Apply now 

Apply online via the DOC Careers Centre with a CV and cover letter that highlights your relevant skills experience and motivation for joining Te Papa Atawhai.  

The salary range for this position is $55,684 to $66,578 pro rata with the starting salary of the successful applicant being based on their relevant skills and experience.  

Eligibility to work in New Zealand is mandatory – this includes holding a valid work visa that covers the whole period of employment. 

Rā katinga | Applications close at 11:59PM on Sunday 5 May

Me he pātai anō | For further enquiries, contact Andrew King on 027 322 0796 or email aking@doc.govt.nz

Taupānga | Job reference: DOC/1786735