Description
Utilize your strong communication skills to chase outstanding compliance info. Confidently phoning customers as a source of information & assistance.
Must be available and interested to work set hours that reflect Australian business hours (approximately 10.30am - 7:00pm).
About the company:
Award winning, customer centric and innovative, we’ve had the pleasure of working with this organisation for a number of years. Feedback we get echos “the best team”, “I’ve grown so much professionally” and “I never want to leave!”. Based in Albany, North Shore.
About the role:
As an Outbound Customer Service member, you will be primarily based on the phones and tasked with reaching out to existing clients regarding any outstanding compliance. A role that houses heavy customer interaction and a great opportunity to grow your skillset in and positively influence your career in financial services.
Daily you may be:
- Following up with or qualifying with customers any missing or adverse information
- Maintaining confidentiality and compassion through sensitive and/or complex, customer interaction.
- Attaining necessary information, documents etc
- Creating cases to be completed and managing the process of these cases
You may be a finance or commerce graduate with proven experience and interest in phone based roles.
OR
You are a confident communicator with a background in financial services or banking.
Plus, the other nitty gritty bits needed for this role:
- Thrive in a role that requires you to understand complex information
- Comfortable speaking to customers and internal teams
- Clear police and credit default history – due to the nature of these roles
- A passion for compliance and financial services
- Able to start in May until approximately December
We recognise that neurodiversity is critical to a healthy, successful workplace. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.
Next steps:
Apply here with a CV in MS Word. You’ll need to hold NZ citizenship, residency, or have already secured a valid visa.
We understand some job seekers choose not to apply if a role isn’t a 100% match. We’d encourage you to apply anyway or send us your details. If this isn’t right something else might be.
A bit about Dakota, who's recruiting this role:
Packed with a passion for helping people and a love for all things analytical, recruitment and Dakota are two peas in a pod. Outside of work, you’ll find me in the outdoors, be it running, surfing, snow sports - the only exceptions being coffee, burgers and my dog Rooplestiltskin.