Inbound Customer Service Representative

Utilise your KiwiSaver knowledge and passion for helping others to provide information and support, through handling complex calls with compassion.

About the Company:

An Aotearoa owned and operated organisation, who is an award winning KiwiSaver Provider, passionate about ensuring customers, employees and communities are taken care of.

About the role:

As a Customer Service Representative, you’ll be part of the KiwiSaver team, who are responsible for assisting customers, with a focus on financial hardship. Due to the rising cost of living in New Zealand, financial hardships calls have increased and we need someone with an empathetic nature, capable of handling complex situations over the phone.

In this role you will be:

• Handling customer queries via phone and email – prioritising compassion and confidentiality
• Updating and managing the customer database – ensuring systems are well maintained
• Actively engaging with your colleagues and contributing to a positive workplace culture
• Learning from some of the best in the industry – refining your skillset within financial services

Benefits/Why this role?

• A work environment that pride themselves on an inclusive and diverse culture
• Opportunities for hybrid working upon the completion of training
• A chance to gain experience with a reputable Kiwi organisation– looks great on the CV!
• A temporary assignment, allowing you to gain great experience in the financial sector – AND potential for permanent opportunities

About you:

• A compassionate nature and someone who respects the need for confidentiality
• A team player equipped with strong interpersonal skills and a high attention to detail
• Clear credit and criminal police check
• Strong knowledge and experience within KiwiSaver – Confident in your technical ability

We recognise that neurodiversity is critical to a healthy, successful workplace. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.  
  
Next steps:
 
Apply here with a CV in MS Word. You’ll need to hold NZ citizenship, residency, or have already secured a valid visa. Want to discuss your suitability further? Find me via our website.
  
We understand some job seekers choose not to apply if a role isn’t a 100% match. We’d encourage you to apply anyway or send us your details. If this isn’t right something else might be. 
  
A bit about Dakota, who's recruiting this role:
 
Packed with a passion for helping people and a love for all things analytical, recruitment and Dakota are two peas in a pod. Outside of work, you’ll find me in the outdoors, be it running, surfing, snow sports - the only exceptions being coffee, burgers and my dog Rooplestiltskin.