Housing Support Manager - Upper Hutt Wellington

Mō tēnei tūranga mahi | About this role

• Are you passionate about supporting your local people/families and whanau achieve housing and social stability?    
• Be that person who is able to make a difference to our communities!
• Permanent, full-time role at $82,594 salary + 5 weeks' annual leave + other benefits

Ko tā mātou mahi - Our Role

As Housing Support Manager, you will work directly with a portfolio of our customers and their whānau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.

You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau. You will work as part of a local team who take an holistic approach to support our tenants to have good access to jobs, amenities and services, and to thrive within their communities. You will also be required to work with our tenants on rent arrears and debt collection/recovery.

Ngā pūmanawatanga ōu - What you will bring

• We need people who care as much as we do, and are passionate about supporting customers who may have challenging housing and wellbeing needs.
• You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life.
• You'll be skilled at de-escalating highly emotional situations and conversations, with the  ability to problem solve and understand the reasons behind customer issues
• You'll be comfortable and skilled to work on rent arrears and debt recovery.
• Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika.

As this role requires travelling around the local area, you will have a current NZ driver's license (vehicle provided).

Nōu te rourou - What's in it for you?  

• Competitive salary
• 5 weeks annual leave
• Insurance benefits, including medical, trauma and death
• Flexible working arrangements
• Career development and study opportunities

These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits. 

Ō Tātou Uara - Our Values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

Tūhono mai - Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process.

Applications close at 23.00pm on Sunday 12 May 2024

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.