Recovery Partner Mental Injury - Hamilton

• Work behind the scenes - partner with providers to support complex client needs
• Facilitate collaborative relationships with clients and health sector providers
• Assess clinical information to identify opportunities that support a clients' recovery journey

The Recovery Partner- Mental Injury role plays an important role in the delivery of specialised service to some of ACC's most vulnerable and sensitive clients.

Mō tenei tūrana mahi About this role

As a Recovery Partner - Mental Injury, acting as a facilitator you will work in collaboration with a range of internal and external medical practitioners, you will be delivering a client led approach to those that have mental injury due to sexual violence and complex mental and physical injuries.

The role is office based and communication with external stakeholders and clients is phone based with a small number of face-to-face interactions.

ACC is committed to Te'Tiriti'o Waitangi by providing space for'mātauranga Māori based approaches to support our clients.

He aha taku e tunanako ai What can I expect

• On-the-job skill development and coaching
• Flexible working options (after working with us for 6 months)
  • Work from home up to 3 days per week (we'll provide you with the tech!

The indicative starting salary for this role will be $77,502 This is exclusive of ACC's 9% superannuation contribution which would bring the total starting package to $84,477

For further information about the role, click HERE

Ko wai koe About you

There's no 'black and white' when it comes to case management. Your ability to understand and apply legislation and clinical data into actionable next steps will be important for this role. You will need to be able to demonstrate significant personal resilience required to deliver this challenging work. Information you review and access will be confronting. You know how to maintain the balance of professionalism, empathy and an outcome focus to support your clients in the best possible way and stay aligned with their individual goals.

Nga Pūkenga Motuhake Important Skills

• You will need to be a strong team player, work well in a busy environment, have resilience, good organisational skills, professional judgement and be computer literate:
• You understand mental injury and client engagement strategies; appropriate communication skills and can build trust with clients in vulnerable situations.
• You enjoy a complex and busy workload, are solutions focused and an engaged, positive team player.
• You understand the practical implications of delivering an excellent customer experience and know how to build empathy and trust.
• You have demonstrable experience in building relationships with a diverse range of clients and whanau - you celebrate diversity.
• You have continuous improvement mindset.
• A relevant tertiary qualification is desirable but not essential.

Ko wai mātou Our Organisation

Our purpose at ACC is to improve lives every day. It's to put our customers first, showing them manaakitanga and supporting their wellbeing. It's to enable everyone in Aotearoa the freedom to live their lives knowing that if they need us, we'll be there.

We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours

Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.

Applications will run through to Sunday 12 May 2024.

Start date: Monday 8 July 2024

Applications will only be accepted when submitted through our Career Website.

If you encounter accessibility issues when submitting your application, or if you have any questions about the role, please email

Note: You may be redirected to the employer's careers website.