Main Front Reception Administrator

Mō tēnei tūranga mahi | About this role

• Great location + Free onsite staff parking
• In-house career development
• Subsidised onsite hospital gym membership + Free Flu vaccinations 

Join Health New Zealand | Te Whatu Ora at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it. 

He Kōrero mō te tūranga - About the Role

An opportunity has arisen for an administrator to join the high performing administration team at Main Front Reception at Tauranga Hospital.  The role is 0.35 FTE (28 hours per fortnight) which covers the 1600 – 2000 shift. 

This position is designed to provide quality reception, administration duties and organisational services to both the Tauranga and Whakatāne hospital sites. 

You will be the first point of contact to all customers at Hauora a Toi Bay of Plenty therefore we are looking for someone who will provide excellent customer service.  You will be required to respond effectively to general enquiries and maintain good relationships with staff and most importantly patients, visitors and their families. 

The position offers a variety of duties including managing phone calls, general administrative tasks, welcoming all customers and going the extra mile for them. 

Main Front Reception provides a seven-day service, so the position includes some weekend work and Public Holidays. 

He korero mōu - About You

You will be a team player with a positive attitude, a willingness to work innovatively and find solutions.  We are looking for someone who has accurate administrative skills. You will be an excellent communicator and have a friendly telephone manner. Time management skills are important as is your ability to be flexible and adaptable.  

Mō Tātou – About Us

Situated in the sunny eastern coast of New Zealand's North Island, the Bay of Plenty really is just that, offering vast golden sand beaches, bush clad mountains, lush farmlands and more. Its pleasant climate means that the area has become a favourite for holiday makers, retirees and those looking for a different lifestyle outside of the main cities. 

Health New Zealand | Te Whatu Ora, Hauora a Toi Bay of Plenty is spread across a vast geographical area and centred across two hospitals based in Tauranga and Whakatāne.  We serve a population of approximately 308,000 for the major population centres of Tauranga, Katikati, Te Puke, Whakatāne, Kawerau and Ōpōtiki.  Hauora a Toi Bay of Plenty is one of the Bay of Plenty's largest employers with over 4500 staff. 

Ko o tatou painga – Our Benefits

• In-house career development
• Competitive remuneration
• Flexible working practices (e.g. We support work life balance and flexible work arrangements whenever possible
• Highly rewarding role and opportunity to make a difference!
• Subsidised onsite hospital gym membership and wellbeing programme
• Free flu vaccinations
• Free onsite staff parking
• Discounts (with local businesses) 

Tō mātou whakahaere ki te tika, te rerekētanga, me te whai wāhi mai - Our commitment to equity, diversity and inclusion

Our name, Te Whatu Ora, means ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system. 

At Health New Zealand | Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whānau orientated and supportive environment. We are working towards a system that better meets the complex demands of a growing population, addresses the persistent inequalities experienced by Māori and ensures greater access, experience and outcomes for those traditionally not well served by the system – Māori, Pacific and Disabled People. 

Tō tūranga i roto i Te Whatu Ora - Your place in Te Whatu Ora

When you join us, you become part of transforming the health system. This is a once in a life-time change, that will touch the lives of everyone in Aotearoa, and future generations. We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter. 

We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

Me pēhea te tuku tono - How to Apply

You can view the position description below and to apply for the role please click “APPLY NOW.” For tracking and reporting purposes, all applications must be submitted through our online career's portal. 

Due to this position having contact with children and Te Whatu Ora Hauora a Toi Bay of Plenty commitment to child protection, you will be subject to ‘safety checks' under the Children's Act at the time of hire and thereafter as per the relevant legislation.